Terms of service

Daazia operates a managed marketplace for event rentals in Ghana — chairs, tables, canopies, linens, décor and related equipment, together with delivery, setup and pickup. These terms are the agreement between you and Daazia (“Daazia”, “we”, “us”), and they cover our website, our customer and supplier portals, and every booking made through them.

By creating an account, requesting a quote or paying for a booking, you accept these terms. If you use the platform for a business, you confirm you are authorised to accept them on its behalf. Our privacy notice explains how we handle personal data and forms part of this agreement.

Rental items belong to independent suppliers. When you pay for a booking, the supplier named on it is the party that supplies and services the items — we do not own the goods and we do not hire them out on our own account.

What we are responsible for is the platform and the managed layer around each booking:

• Verification. We check supplier identity and business documents before a listing can be published, and we monitor acceptance, punctuality, item accuracy and dispute rates.
• Pricing and money. We calculate the itemised total, take payment, hold refundable security deposits, process refunds and settle suppliers.
• Operations. We coordinate delivery, setup, pickup and return inspection, and run the recovery process when a supplier cannot fulfil.
• Trust. We handle damage claims and disputes between you and a supplier under the process set out below.

Descriptions, photographs, quantities and lead times come from the supplier. We review listings before publication, but we do not independently inspect every item.

You must be at least 18 years old to hold an account. You sign in with a one-time code sent to your Ghanaian phone number or your email address — there is no password to forget, which also means anyone with access to that phone or inbox can reach your account. Keep them secure and tell us immediately if you think someone else has used your account.

Give accurate contact details, event dates and venue information. Bookings, delivery windows and refunds all depend on them, and a wrong phone number or venue pin is the most common cause of a failed delivery.

Business accounts can invite team members with different levels of access. The account owner is responsible for what their team members do, and staff who can move money must enable two-factor authentication.

All prices are in Ghana cedis (GH₵) and are shown as an itemised breakdown before you pay: each rental line, delivery, setup where applicable, our service fee, any taxes or statutory levies, discounts, and the refundable security deposit shown separately from the hire charge itself.

Our service fee is currently 5% of the rental subtotal. Fees and taxes can change, but the breakdown displayed at checkout — and stored on the booking afterwards — is what governs that booking. We recalculate every total on our servers from the accepted quote before taking payment, so a price altered in a browser has no effect.

A quote is valid until the expiry shown on it, and only for the dates, quantities and venue it was prepared for. Quotes expire because availability is date-specific: you can request a new one, but price and availability may differ. Obvious pricing errors do not bind us or the supplier; if one occurs we will tell you before taking payment, or refund you in full if payment has already been taken.

Accepting a quote places a hold on the supplier’s stock for 15 minutes so you can pay without losing the items to another customer. If payment is not completed within that window the hold is released and the stock returns to general availability.

Payment is taken on the hosted pages of a payment service provider licensed by the Bank of Ghana, by mobile money or card. Card numbers, CVV codes and mobile-money PINs are entered on the provider’s pages and never reach us — we receive a payment reference and the confirmed amount.

A booking is confirmed only once we have verified the payment with the payment provider directly. A success screen in your browser, an SMS from your wallet, or a closed payment window is not confirmation on its own. Confirmation normally arrives within seconds; if a payment is taken but cannot be matched to a booking, it goes to our finance team for review and we either confirm the booking or refund you in full.

Your confirmed booking records a fixed price breakdown, the items and quantities, the event, setup and pickup times, the venue, and the cancellation policy that applies. That record is what we and the supplier work from.

Most rentals carry a refundable security deposit, shown separately at checkout. It covers loss of, or damage to, the hired items beyond fair wear and tear.

• We hold it, not the supplier. The deposit is collected by the platform and recorded as money owed back to you. It is not an escrow arrangement, and for mobile money it is not a temporary authorisation hold — the funds are collected and later refunded.
• Release. After pickup we inspect the returned items. If no claim is opened within 24 hours of that inspection, the full deposit is released for refund automatically.
• Deductions. A deduction requires a documented, evidenced claim, and deductions above an internal threshold need a second approver on our finance team. You receive a statement showing the original deposit, each deduction, the evidence relied on and the refund reference.
• Refund route. Deposit refunds go back to the wallet or card used for payment. How quickly the money appears is up to your provider or bank.

Delivery is to the venue you pin on the map, supported by the GhanaPostGPS code, landmark and access notes you provide. The map pin is what our dispatch works from, so confirm it visually before you pay.

You agree to:

• be reachable on the phone number given — you or a named contact — and present at the venue during the delivery and pickup windows;
• provide safe, lawful access to the site, including any gate, compound, stair or security clearance the crew needs, and tell us in advance about conditions that affect setup such as soft ground, slopes or overhead cables;
• confirm handover with the code our crew presents, and raise any shortfall or damage at handover rather than after the event.

Our crew records photographs at handover, setup and pickup, and location is captured only while a delivery or pickup task is actually in progress. If a crew cannot deliver because the venue is inaccessible, nobody is present, or the site differs materially from what was described, we may charge reasonable waiting time or a failed-delivery cost, and the booking may be treated as a late cancellation.

Setup and pickup times are windows, not guaranteed instants — traffic, weather and access conditions in Greater Accra affect them. We will keep you updated and, where a delay is material, work with the supplier to put it right.

The items remain the supplier’s property throughout. From delivery until pickup they are your responsibility, and you agree to:

• use them for their intended purpose and within any stated capacity, load or weather limit — canopies and tents in particular must be taken down or secured as instructed in high wind or heavy rain;
• keep them at the booked venue, and not sub-hire, lend, sell, modify or pledge them;
• keep them reasonably secure and protected from avoidable damage and theft;
• not move items between venues yourself, and tell us promptly if anything is damaged, lost or stolen.

Fair wear and tear from normal event use is expected and is not chargeable. Missing items, burns, tears, staining that cannot be laundered out, structural damage and theft are chargeable against the deposit and, where the loss exceeds the deposit, to you.

Changes.Ask us as early as you can. Quantity, timing and venue changes depend on the supplier’s availability and are handled as a change order that shows any extra amount or credit before you approve it.

Cancellations. You can request cancellation from your booking at any time before fulfilment begins. What comes back to you depends on how close to the event you cancel and on work the supplier has already performed — stock taken out of circulation, crew scheduled, items loaded or already in transit. The cancellation policy for a booking is shown before you pay and stays on the booking afterwards; that snapshot governs, not a general statement on this page.

Refunds.Approved refunds go back to the original payment method, and we record the refund and its reference on your booking; the time it takes to appear depends on your wallet provider or bank. Where a refund is partial, the supplier’s share is reduced first and ours after. The refundable security deposit is handled separately and is not touched by a cancellation charge unless a documented claim applies.

If the supplier cancels or cannot fulfil, the next section applies — you are not charged a cancellation fee for something outside your control.

A supplier must acknowledge a confirmed booking within 120 minutes. If they do not, or if they cancel, fall materially short on quantities, or run late enough to put your event at risk, the booking enters our recovery process and we will:

1. arrange a comparable replacement from another verified supplier at no extra cost to you; or
2. where a like-for-like replacement is not possible in time, refund the affected items in full, together with the delivery, setup and service fee attributable to them.

A replacement keeps your booking’s payment, deposit and history intact — you do not pay twice and you do not need to rebook. Beyond this, our liability is as set out below.

A supplier may open a claim against your deposit within 24 hours of the return inspection. A claim must identify the specific items, the amount sought and the evidence for it — dated photographs of the items at handover and at return, the inspection record, and the item counts.

We tell you when a claim is opened, and you can respond with your own evidence. We assess the claim against the handover and pickup records, apply the deduction we consider supported (which may be none), refund the balance of the deposit, and give you a statement showing exactly what was deducted and why. Deductions above an internal threshold need a second approver. If you disagree with the outcome, raise a dispute.

Raise a dispute from the booking in your account rather than settling it off-platform. Both sides can add evidence, our support team reviews the booking record, handover proofs, inspection and messages, and we record a decision with its reason and any financial effect.

Our decision resolves how money held on the platform is allocated. It does not remove your right to pursue a claim in court, and nothing in these terms takes away rights you have under Ghanaian consumer law. If we cannot resolve a dispute between you and a supplier, we will provide the booking records so it can be resolved elsewhere.

If you dispute a payment with your bank or wallet provider instead of with us, please tell us as well — a chargeback with no context usually just delays the outcome.

Only a customer with a completed booking can review the supplier for that booking, and reviews are moderated before publication. Suppliers may post one response. We publish your review text, scores and display name; we do not publish your phone number, email address or venue.

A review must be your genuine experience of that booking. We remove content that is unlawful, abusive, discriminatory, deceptive, or that contains another person’s personal details. We do not remove a review because a supplier dislikes it, and we do not accept payment to alter or suppress reviews.

You keep ownership of the photographs, event briefs and text you upload, and you grant us a licence to host and use them to operate the platform — showing a handover photo to the parties to a dispute, for example. Evidence photographs and event briefs are never published publicly.

If you list on the platform, these terms apply to you in addition to the rest of this document.

• Verification. You must complete identity and business verification and keep your details current. You confirm you own, or are entitled to hire out, the items you list, and that they are safe and fit for use.
• Listings and availability. Descriptions, photographs, quantities, lead times and turnaround must be accurate, and your calendar and stock levels must reflect reality. Publishing stock you do not hold is grounds for immediate suspension.
• Honouring bookings. A quote you submit binds you if the customer accepts and pays within its validity period. Acknowledge confirmed bookings within 120 minutes and meet the delivery, setup and pickup windows on the booking.
• Commission and payouts. We deduct commission — currently 15% of your rental and logistics revenue on a booking — plus any tax we are required to withhold. Your balance is paid to the verified bank or mobile-money account on your profile once the booking is complete and the balance reaches GH₵50.00. Changes to payout beneficiary details are re-verified and require two approvers on our side.
• Deposits and claims. Security deposits are held by the platform. You may not collect a separate deposit, cash top-up or side payment from a customer, and any claim you make must be evidenced as set out above.
• No off-platform diversion. Do not solicit customers introduced through the platform to book or pay outside it. It strips them of deposit protection and recovery cover, and it ends your access.
• Performance. Acceptance, cancellation, on-time, item-accuracy and dispute rates affect your ranking in search results and your continued access to the marketplace.

You agree not to:

• book fraudulently, use payment instruments you are not entitled to use, or create accounts to evade a suspension;
• arrange payment for a platform booking outside the platform, or ask another user to do so;
• scrape, bulk-download or resell our listing and supplier data, or interfere with rate limits, verification steps or other security controls;
• upload malware, probe or attack our systems, or try to reach data that is not yours;
• post false reviews, impersonate anyone, or misuse another user’s contact details.

If you find a security vulnerability, please report it to support@daazia.com instead of exploiting it. We will not pursue good-faith reports.

We provide the platform and the managed services described in these terms with reasonable skill and care. We are not liable for the independent acts or omissions of a supplier or of your other vendors, beyond the recovery, deposit and dispute obligations we take on here.

We are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or disappointment arising from an event not going as planned. Where we are liable in connection with a booking, our total liability is limited to the amounts you paid us for that booking, excluding the refundable deposit, which is dealt with separately.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud. Your statutory rights as a consumer in Ghana are unaffected.

We aim to keep the platform available, but we do not guarantee uninterrupted access and we are not liable for interruptions caused by mobile networks, payment providers, mapping services or other third parties.

You can stop using the platform at any time and ask us to close your account. Confirmed bookings, payments, deposits, claims, and records we must keep for tax, accounting and dispute purposes survive closure — the privacy notice sets out the retention periods.

We may suspend or restrict an account, unpublish listings, or cancel a booking where we reasonably suspect fraud, misuse of payment instruments, a safety risk or a breach of these terms, or where the law requires it. Where the law and the circumstances allow, we tell you why and what you can do about it. Money already owed to you is still paid, less any amount properly claimed or required to be withheld.

We may update these terms as the service changes or the law requires. The version and date at the top of this page always show the current edition. For changes that materially affect your rights we will give notice — by email, SMS or in the app — before they take effect.

The terms in force when you paid for a booking continue to govern that booking. Continuing to use the platform after a change takes effect means you accept the updated terms.

These terms, and any dispute arising from them, are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction. All times and deadlines are Africa/Accra, and all amounts are Ghana cedis unless stated otherwise.

For help with a booking, a refund, a deposit or a claim, use the booking in your account or write to support@daazia.com. For legal notices, write to legal@daazia.com.