Help
Need a hand?
Most answers are below. If yours is not, we are a message away — and for anything involving money or a booking, a tracked request gets you a reference and a written trail.
Talk to us
For a payment, a refund or anything about a booking, open a tracked request instead. You get a reference, we answer within one working day, and both sides can re-read the thread later — none of which a chat gives you.
Questions we get most
I paid but my booking still is not confirmed.
We confirm a booking from the payment provider, never from what your browser reports — so a successful-looking screen is not the last word, and neither is a failed-looking one. Most payments settle within a few minutes. If yours has not moved after that, send us the booking reference and we will look at the provider record directly. Do not pay twice.
My checkout hold expired while I was paying.
Stock is held for 15 minutes so two customers cannot buy the last of something at the same moment. When the hold lapses nothing has been charged. Start checkout again — if the items are still free you get a fresh hold, and if they are not, you are told before you pay rather than after.
When do I get my deposit back?
After the supplier inspects the returned items. If they claim for damage they have 24 hours from that inspection to open it, and you get to respond before anything is deducted. Anything not claimed is released automatically — you do not have to ask.
The supplier is late, or has not arrived.
On the day, message us on WhatsApp — that is the only channel fast enough to matter while you are standing at the venue. Afterwards, open a dispute from the booking itself: it goes to the same team with the booking, its handover proofs and its payments already attached, and we respond within 48 hours.
I cannot sign in — no code arrives on my phone.
Sign-in by text message is not switched on yet, so no code will arrive however many times you try. Use your email address on the sign-in page instead and the code will come through there.
How do I cancel a booking?
From the booking page. What comes back depends on how close to the event you cancel — the breakdown you agreed at checkout governs your booking, and the current schedule is in the terms.
I want to rent out my own equipment.
Start at listing your business. You will need your business details and identification for verification before your listings can go live.
Someone asked me to pay them directly.
Do not pay. We never ask for payment outside checkout, and no one from Daazia will ever ask you for a PIN, a one-time code or a password — by phone, SMS or WhatsApp. Treat any such request as fraud and report it to us.
The detail
Cancellation, deposits, delivery and what happens when something goes wrong are all set out in the terms of service. What we do with your data — and how to get a copy or have it deleted — is in the privacy notice.